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FAQs

How many meals will I receive ?

Breakfast, Lunch, Dinner and 2 snacks

How much will my plan cost?

Each PrepHero plan is individually priced. Check out our different meal plan options here

How can I pay?

We accept online payments, bank transfers or cheques

Why do I have to pay a AED 200 deposit?

We ask for AED 200aed refundable deposit for a PrepHero chiller bag as experience has shown that our customers love our bags so much, that they’re often reluctant to return them!

Where do you deliver to?

We deliver to Dubai, Abu Dahbi, Sharjah, Al Ain and Al Ghadeer

How do you deliver the meals safely?

All our food is temperature-controlled after production. Delivery is done by a temperature-controlled vehicle and delivered in an insulated chiller bag to arrive fresh at your doorstep

When can I start?

We can start your plan in as little as two business days

What kind of support do I get?

You get a dedicated Account Manager to provide assistance regarding any concerns, requests, changes in meal plan and even complaints. You also have access to our in-house nutritionist for any nutritional concerns, allergies and food preferences

Can I freeze my meal plan?

Yes,You'll need to notify your account manager or request for your plan to be frozen on the e-tools section on our website. We need at least three business days to put your plan on hold. We'll then add up the remaining days of your plan and re-start delivering your meals on your return

What should I drink with my meals?

We recommend you stay hydrated by drinking a minimum of two to three liters of water per day. When drinking coffee or tea, try taking it without sugar or milk

How do I heat up my meals?

Simply heat them in a microwave oven or stove top based on the instructions on the label. When your plan starts, we'll also send you a guide with all details

Can I go out for lunch or dinner?

During your plan, we recommend that you don't go out for lunch or dinner. We are serious about your meal plan goals and want you to enjoy the best possible results

Should I exercise?

Good nutrition and an active lifestyle go hand in hand so exercise certainly plays a role in living a healthy lifestyle. We're happy to refer you to companies that offer personal training and give preferential rates to PrepHero clients, however, please note these companies operate entirely independently from us

Who do I talk to if I have any questions?

A PrepHero consultant will contact you prior to starting your meal plan. You will always be able to get in touch with your own account manager

How long should I stay on with Prephero?

You can stay as long as you want! PrepHero isn't designed to be a fast fix. It's a lifestyle. Our meal plans are delicious and convenient. Once you've reached your initial goals, you can enjoy an ongoing meal plan that fits your current weight and nutrition needs. You can have the meal plan that fits your current weight and nutrition needs and with the guide of our nutritionist and account manager we will make sure to give you the assistance and support to reach and maintain your health goals